KEYAN MUSIC STUDIO
Policies & Commitments
Last updated: January 2026
The Policies & Commitments applicable to a student's registration are those in effect at the time of registration.
Missed Lessons
We understand that plans can change, so limited flexibility is provided for missed lessons:
5-Lesson Program: Up to 1 missed lesson
10-Lesson Program: Up to 2 missed lessons
20-Lesson Program: Up to 3 missed lessons
Please note that additional rescheduling beyond these limits cannot be accommodated.
Your lesson time is reserved specifically for you. A minimum of 24 hours’ notice is required for any cancellation or rescheduling request. Notifications must be made by text or email.
Cancellations or rescheduling requests made with less than 24 hours’ notice will be treated as a completed lesson and are not eligible for rescheduling, refunds, or credits.
Make-up Lessons
Lessons cancelled with at least 24 hours’ notice may be made up within the missed-lesson limits above, either by rescheduling to an available time or by distributing the missed lesson time across one or more remaining lessons within the current program. Make-up arrangements are subject to the teacher’s schedule and availability.
All make-up lessons must be completed within the current program’s original timeframe and cannot extend the program beyond its scheduled end date. For example, a 10-week program cannot be extended to 11 weeks through make-up lessons.
If a planned holiday or vacation is needed, one pause of up to two consecutive weeks per calendar year is permitted with advance notice. Your regular lesson time will be held during this period, and the program end date will be extended accordingly.
A planned holiday or vacation pause is the only type of scheduled pause that permits the program end date to be extended.
Registration & Payments
Full payment is required at the time of registration to secure your place and lesson times at Keyan Music Studio.
Payment for the following program is due at the last session of the current program, ensuring your continued enrolment without disruption.
Lessons commence once registration is complete. A late fee of $10 per week will apply to overdue balances.
Commitment
Regular attendance and practice are essential to meaningful musical development. Students are expected to review assigned material and arrive prepared for each lesson.
Students are expected to arrive on time and depart promptly at the scheduled end of their lesson. Lesson time lost due to lateness will not be made up.
If a student does not intend to continue into the next program, at least 3 weeks’ notice is required. This allows sufficient time for future scheduling and does not by itself entitle the student to a refund for unused lessons. Students who do not register for the next program by their final scheduled lesson may not be able to retain their current lesson time.
Students and visitors are expected to treat the studio, instruments, and property with care and respect. Students arriving early are asked to remain in their vehicle until their scheduled lesson time.
Withdrawal — 20-Lesson Program
Students enrolled in the 20-lesson program make a minimum commitment of 15 lessons. After completing this commitment, students may withdraw by providing at least 3 weeks’ written notice.
Following the notice period, any remaining unused lessons, up to a maximum of 5, are eligible for a refund.
Students enrolled in the 5-lesson and 10-lesson programs are not eligible for refunds of unused lessons.
Suspension of Students
Keyan Music Studio reserves the right to suspend students for non-payment of tuition or inappropriate conduct, including disrespect towards instructors, damage to studio property, repeated unexplained absences, or actions that jeopardize the safety or well-being of others.
Cancellation of Instruction
Keyan Music Studio reserves the right to suspend or discontinue lessons or a particular program when necessary, with notice where possible.
In such cases, tuition fees will be refunded for any remaining unused lessons.
Parents in Classes
For private in-person lessons involving children under 17 years old, a parent, guardian, or designated adult is required to remain present in the lesson room for the duration of the lesson. Their presence supports communication, note-taking, and the establishment of a consistent practice routine at home.
Illness Policy
If a student is unwell, including with a fever, flu-like symptoms, or a contagious illness, they should not attend in-person lessons.
In the event of sudden illness when 24 hours’ notice cannot be given, an online lesson during the student’s regularly scheduled time may be offered as an alternative.
Recording Policy
To maintain a focused and comfortable learning environment, recording during lessons is only permitted with instructor permission. Short practice recordings may be allowed upon request.
Media Consent
Photos or short recordings may occasionally be used for educational or promotional purposes. Separate consent will be obtained where required.
Liability
Students and parents/guardians acknowledge that participation in lessons and use of the studio premises are at their own risk. Students and visitors are expected to exercise reasonable care and follow studio guidelines. Keyan Music Studio is not responsible for personal belongings brought onto the premises.
Keyan Music Studio Environment
We prioritize the well-being and comfort of all students and visitors. Keyan Music Studio is a smoke-free, scent-free, and pet-free environment. Students and visitors are also encouraged to follow current public health guidance and to be mindful of others when unwell.